Lumoa is fast to implement and easy to use. With GPT integration, to get real-time summaries of what is making your journey better or worse. Accelerate growth by improving your business, services, or products with customer insights.
Lumoa’s executive dashboard allows you to easily overview and manage different customer journeys, customer touchpoints, and sets of data. Make the right decisions by knowing what your customers like and dislike about your product, service, or business. Lumoa allows you to track your customer experience performance in real-time. Automatic detection of actionable insights shows you the most critical actions that need immediate attention. Find positive and negative trends in your customer feedback and see how the trends evolve over time.
- See all feedback: Surveys, phone calls, chat conversations, online reviews – literally, any feedback – in one place. See what customers say at different stages of their journey, compare different products or shops or service lines.
- Learn about impact: Real-time analysis gives you specific insights that impact your key metrics and are relevant to your business, so you can immediately act on them. No generic information on sentiment, or broad categories you will have to figure out on your own.
- Close the loop: Invite colleagues, at no additional cost. Create and track actions, set up real time alerts, and follow through on feedback. Become the champion of customer-centricity in your organization.