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+ Intaface

  • Manage your customer experience

    Cut through
    the clutter in customer feedback

    Lumoa is fast to implement and easy to use. With GPT integration, to get real-time summaries of what is making your journey better or worse. Accelerate growth by improving your business, services, or products with customer insights.
    Lumoa’s executive dashboard allows you to easily overview and manage different customer journeys, customer touchpoints, and sets of data. Make the right decisions by knowing what your customers like and dislike about your product, service, or business. Lumoa allows you to track your customer experience performance in real-time. Automatic detection of actionable insights shows you the most critical actions that need immediate attention. Find positive and negative trends in your customer feedback and see how the trends evolve over time.
    • See all feedback: Surveys, phone calls, chat conversations, online reviews – literally, any feedback – in one place. See what customers say at different stages of their journey, compare different products or shops or service lines.
    • Learn about impact: Real-time analysis gives you specific insights that impact your key metrics and are relevant to your business, so you can immediately act on them. No generic information on sentiment, or broad categories you will have to figure out on your own.
    • Close the loop: Invite colleagues, at no additional cost. Create and track actions, set up real time alerts, and follow through on feedback. Become the champion of customer-centricity in your organization.

    Integration with the most
    recognized platforms:

    Why Lumoa + Intaface?

    Local Support

    Use a globally recognized platform with local support. In your language and on your time zone. We help you solve your doubts by email, calls or WhatsApp.


    Take advantage of one of the dozens of integrations already developed. And if you need a custom one, our team of engineers will help you make it.

    Training in your language

    The team that trains you is the same that will give you support later. We know our clients from the beginning and that is why we know how to best help you.


    Take advantage of the Intaface team's expertise in multichannel conversations. We can help you design, execute, measure and improve your campaigns and most importantly: increase conversion.

    What does

    • Performance overview
    • Phrase detection
    • Prioritized Feedback
    • Performance comparison
    • Call and voice analytics
    • Text analytics
    • Customer Feedback analytics